Know Your Rights as a Car Repair Consumer

November 7, 2018 9:27 pm Published by Leave your thoughts

If you’re in need of automotive repair, you’re probably becoming all too familiar with the challenges and trials associated with fixing your vehicle. There are few things more frightening and inconvenient than being involved in a vehicular accident that results in your car needing body repair. Unfortunately, the process of fixing a car is often confusing and frustrating, especially when your insurance company gets involved.

Before you invest in auto body repair in Middletown, NJ, it’s important to understand that you do have certain legal rights as an auto body repair consumer. Learning how to exercise those rights can help you make the most of your insurance policy, and ensure that your car can be there for you when you need it the most.

Here are just a few of the things that you’re entitled to as an auto repair consumer:

  • You can choose your own parts: Some insurance companies may ask that you select aftermarket parts, or those not made by your vehicle’s original manufacturer. In reality, however, you’re allowed to choose any parts that you like for your auto body repair in Middletown, NJ. While manufacturer-made parts may not be covered by your policy, you still have the right to choose the repair option that you think is best!
  • You can choose your own shop: In most states, it’s illegal for insurance companies to steer you toward specific shops that they may have preexisting agreements with. In fact, you’re allowed to choose whichever auto body shop you like. You can work with a shop your friend recommended, or just visit the mechanic that’s closest to you. Regardless of your process for choosing a shop, the decision lies solely in your hands.
  • You’re entitled to proper repairs: Another significant right that you should bear in mind is the right to a properly repaired vehicle. While this may seem like a no-brainer, it’s important to realize that you can ask questions about the status of the repair and work with your auto body specialist of choice to ensure that the repairs are all executed correctly and to your standards.
  • You have the right to appeal insurance decisions: Sometimes, the insurance company that you’re working with for your auto body repair in Middletown, NJ may not want to grant your claim request immediately. It’s important to realize, however, that you have the right to a fair and full appeal process with your insurance company. If you believe that your claim has been wrongfully denied, there are a number of options for recourse that you can pursue.

Lentz Auto Body is a trusted provider of auto body repair in Middletown, NJ, offering a variety of high-quality, dependable auto body services. You can count on our friendly, knowledgeable teammates to assist you with a wide range of auto body needs. If you have any questions about navigating the insurance process, or if you’re looking for assistance with your damaged vehicle, contact one of our friendly, knowledgeable representatives today. We look forward to assisting you!

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